| appraisal costs | costs related to appraising quality, such as inspection, testing, and so on.
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| Baldrige Award | created by Congress to stimulate efforts to improve quality, and to recognize quality achievements. Limited to U.S. companies.
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| Deming Prize | named in honor of American W. Edwards Deming. A Japanese prize that recognizes successful quality efforts.
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| dimensions of quality | used for operational definitions of quality. Included are performance, special features, reliability, durability, perceived (or reputed) quality, and service after the sale, etc
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| external failure costs | costs incurred because of defective products or faulty services which are discovered after the sale.
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| internal failure costs | costs incurred because of defective products or faulty services which are discovered before the sale.
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| ISO-14000 | a set of standards which was introduced by the International Organization for Standardization. It is intended to assess a company's performance in terms of environmental responsibility.
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| ISO 9000 | a series of standards that outline the requirements for quality management systems. Developed by the International Organization for Standardization, which is comprised of 91 countries, including the U.S. Essential for companies that want to deal with the European Economic Community (EC).
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| liability | the legal responsibility of a producer for defects of a product or service that cause injury, harm, or property damage
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| prevention costs | costs associated with attempts to prevent mistakes from occurring. These include planning and administrative costs, training costs, monitoring operations, working with vendors, and so on.
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| quality | the ability of a product or service to consistently meet or exceed the customers' expectations.
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| quality of conformance | achieving the intent of design in producing a product or delivering a service.
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| quality of design | the extent to which a product or service possesses features that can meet or exceed customer expectations.
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