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True or False
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Please answer the following questions.



1

Ease of use is one of the determinants of quality.
A)True
B)False
2

The Deming prize is limited to U.S. companies.
A)True
B)False
3

Rework cost is an example of an internal failure cost.
A)True
B)False
4

Service after the sale is one dimension of quality.
A)True
B)False
5

Warranty work is an example of an internal failure cost.
A)True
B)False
6

One criticism of the Baldrige Award is that applicants sometimes spend tremendous amounts of time and money vying for it.
A)True
B)False
7

Quality guru Joseph Juran describes quality as a trilogy.
A)True
B)False
8

ISO14000 is a set of environmental standards.
A)True
B)False







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