Please answer the following questions.

1		Which one of these reflects an internal failure cost?
			A)	inspection
			B)	rework
			C)	liability claim
			D)	customer complaint
			E)	replacement of defective products
2		Although closely associated with quality, this name is not on the list of quality gurus:
			A)	W. Edwards Deming
			B)	Philip Crosby
			C)	Malcolm Baldrige
			D)	J. M. Juran
			E)	Kaoru Ishikawa
3		Which name is associated with "zero defects?"
			A)	Deming
			B)	Crosby
			C)	Juran
			D)	Feigenbaum
			E)	Ishikawa
4		Which name is associated with the cost of nonconformance?
			A)	Deming
			B)	Crosby
			C)	Juran
			D)	Feigenbaum
			E)	Ishikawa
5		Which name is associated with a fishbone diagram?
			A)	Deming
			B)	Crosby
			C)	Baldrige
			D)	Juran
			E)	Ishikawa
6		Which name is associated with a Japanese Prize?
			A)	Deming
			B)	Crosby
			C)	Baldrige
			D)	Juran
			E)	Ishikawa
7		Which name is associated with the phrase, "quality is free"?
			A)	Deming
			B)	Crosby.
			C)	Baldridge.
			D)	Juran.
			E)	Ishikawa.
8		Which name is associated with the phrase, "do it right the first time?"
			A)	Deming
			B)	Crosby
			C)	Juran
			D)	Feigenbaum
			E)	Ishakawa
9		Which of the following would not normally be included in a list of the major ways quality affects an organization?
			A)	Liability
			B)	Reputation
			C)	Costs
			D)	Productivity
			E)	All are factors
10		Which name is associated with a list of 14 points?
			A)	Deming
			B)	Crosby
			C)	Baldridge
			D)	Juran
			E)	Ishakawa