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1

Safety is a dimension of quality.
A)True
B)False
2

One definition of quality is fitness for use.
A)True
B)False
3

Quality at the source refers to each worker being responsible for the quality of his/her work.
A)True
B)False
4

The strategic approach to quality involves finding defects in the product before final delivery.
A)True
B)False
5

Although closely associated with quality, this name is not on the list of quality gurus:
A)W. Edwards Deming
B)Philip Crosby
C)Malcolm Baldrige
D)J. M. Juran
E)Kaoru Ishikawa
6

Which name is associated with a list of 14 points?
A)Deming
B)Crosby
C)Baldrige
D)Juran
E)Ishikawa
7

Which name is associated with a cause-and-effect diagram?
A)Deming
B)Crosby
C)Baldrige
D)Juran
E)Ishikawa
8

The guru associated with the phrase 'quality is free' is:
A)Deming
B)Crosby
C)Baldrige
D)Juran
E)Ishikawa
9

Which one of these would not be considered a determinant of quality?
A)Ease of use
B)Service after delivery
C)Design
D)Conformance to design
E)Focus groups
10

Warranty service, processing of complaints, and costs of litigation are examples of:
A)internal failure costs
B)external failure costs
C)appraisal costs
D)prevention costs
E)replacement costs
11

The purpose of the Malcolm Baldrige National Quality Award is to:
A)stimulate efforts to improve quality
B)recognize quality achievements of U.S. companies
C)publicize successful quality programs
D)all of the above
E)none of the above





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