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Organizational Behavior: Solutions for Management

Paul D. Sweeney, University of Central Florida
Dean B. McFarlin, University of Dayton

Structuring Companies for Effective Competition

Multiple Choice Quiz

Please answer all questions


1	_____________ structures have effort put into placing all the jobs needed to produce and sell a product within the same group of employees.
		A)	Customer-based
		B)	Product-based
		C)	Geographic-based
		D)	Matrix


2	Which of the following is considered to be a positive of a customer-based structure?
		A)	Customer lessons learned by one group may need to be relearned by another group.
		B)	Serving all customers efficiently may be an impossible task to accomplish.
		C)	Customers are given top priority.
		D)	Provides a natural focal point for bringing people and teams together.


3	Power distribution can refer to how the organization is __________.
		A)	vertically differentiated
		B)	laterally differentiated
		C)	relationship-centered
		D)	flatly structured


4	When the First National Bank of Winslow incorporated changes to their operational methods, such as increasing the number of employees directly reporting to one manager, they were in essence modifying the _________ within their organization.
		A)	relationship-oriented behavior
		B)	delegation
		C)	span of control
		D)	matrix structure


5	A firm that is involved in a fast-changing industry may find that a _______ structure to be more beneficial.
		A)	centralized
		B)	taller
		C)	formal
		D)	decentralized


6	Which of the following terms best describes the act of providing lower level management with the opportunities to develop their skills and expertise?
		A)	Participation
		B)	Delegation
		C)	Dumping
		D)	Segregation


7	Randall Minnich is engaging in ________ when he gives his employees responsibility and control over their assigned jobs.
		A)	direction management
		B)	dumping
		C)	delegation
		D)	supportive leadership


8	Which structural concept is basically referring to the number of rules, policies, and procedures that exist within the organization?
		A)	Formalization
		B)	Bureaucracy
		C)	Functional
		D)	Vertical differentiation


9	A bureaucracy is actually an extremely _________ organizational form.
		A)	organic
		B)	mechanistic
		C)	informal
		D)	formal


10	When the size of an organization increases, which of the following is anticipated to be observed within that organization?
		A)	The organization becomes taller
		B)	The organization becomes more informal
		C)	The organization experiences less functional specialization
		D)	The organization becomes more centralized


11	Which of the following is considered a benefit of the effects of technology on organizations?
		A)	There is less need for leadership from upper management
		B)	The increased skill abilities of employees
		C)	The stabilization of economic conditions
		D)	The generation of various types of interdependence among people and tasks


12	In which form of structure do employees perform more specialized job functions and the predominant firm goal is efficiency?
		A)	Formal
		B)	Bureaucracy
		C)	Organic
		D)	Mechanistic


13	In which of the following forms of structure are jobs less specialized and more broadly defined while power is more decentralized?
		A)	Organic
		B)	Flat
		C)	Mechanistic
		D)	Formal


14	In the ABC Corporation, information flows largely from upper management and there is a great deal of formality in how tasks are accomplished. The best classification for an organization with this form of structure would be ________.
		A)	loose
		B)	mechanistic
		C)	organic
		D)	informal


15	Which of the following structural approaches seem to be the most effective in a relatively unstable business environment?
		A)	Customer-based
		B)	Mechanistic
		C)	Organic
		D)	Formal

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