iCheck Microsoft Office 2003 Introductory

These articles further explore computer safety, ethics, and many other topics covered in the Technology Handbook found in the student edition.

Application Software (p. H14)

Introduction Learn about software upgrades and installation problems.

Directions Read the information below and apply what you learn to answer the questions. Check your work carefully, and click Check Answers.

Upgrades Since software companies produce new versions of their applications every few years, many users choose to upgrade their application software. “Upgrading” is a process that updates software in order to add new features and fix problems such as bugs and compatibility with new hardware, operating systems, or other types of software. Benefits of upgrading include access to better functionality and the ability to use new hardware and software. Drawbacks could include incompatibility with older hardware and software, conflicts with existing programs, or getting used to new technology that ends up not being popular. You can install upgrade software from a floppy disk, CD-ROM, Internet download, or automatic online updates.

Stay informed to find out about the advantages or disadvantages of available upgrades by reading industry news or frequently visiting a manufacturer's Web site.

Installation Problems

Knowing is half the battle. It is important to identify and understand common problems associated with installing and running applications. A few examples are defective or lost installation media, an installation program that will not start, an installation that stops before completion, an installed program that does not appear on the computer, an installed program that fails to work, an installed program that causes other programs to fail, files that cannot be read by the new application, or not being able to install or uninstall applications, sometimes prevented by an office or school system administrator.

Once you encounter a problem, there are several help options available. The first line of defense is the instruction manual that came with the software. Often there is a “troubleshooting” section that helps identify and correct problems. If this fails, visit the manufacturer’s Web site for any updates.

Next, consider those around you who might be able to help. A school administrator or corporate IT professional, a friend, or a family member with experience using the software can try to help you solve the problem.

1			What does upgrading mean?
2			Name one drawback to upgrading software.
3			How can you install upgrade software?
4			What should you do if you encounter a problem installing software?