Glencoe Health

Introduction:
Have you ever had a conflict with your friends or family because they misunderstood something you said? As you learned in this lesson, effective communication is vital to healthy relationships. However, it isn’t always easy to get your message across to others. Fortunately, you can develop better communication skills through lifelong practice to improve all your personal and business relationships. This Web site has information and tips about how to on communicate clearly and effectively.

Links to Explore:
Communication Skill Building
http://www.thirteen.org/peaceful/strate.html

Directions:

• Click on the link and read the Teacher’s Guide.
• Then answer the following questions.

1			List three things that active listeners do.
2			What is the purpose of "I" messages?
3			What are the three basic parts of an "I" message?
4			What is the optional fourth part of an "I" message, and why should it be used with caution?
5			What is a win-win solution?
6			What are the four steps of collaborative negotiation?