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This first question was taken directly from the test bank (so pay attention). It might show up on a test. How difficult can we make these questions? Well, you decide. At last count there were over 65 multiple choice questions for this chapter alone classified as, easy, medium or difficult. This is an example of what’s considered a difficult question. A computer maintenance company wants to ‘capture’ the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to:  Five choices are given and one is the most likely answer. Can you eliminate at least one response? Here’s a hint: The company is obviously trying to manage its knowledge. Here’s another hint: What do we call the knowledge that employees possess? This is knowledge that resides with the employee and not the organization. When the employee leaves the organization, that kind of knowledge goes with the person. First, the response “D” cannot be the answer. What company attempting to manage its knowledge would want to reduce capital of any kind let alone intellectual capital? Second, the type of knowledge employees carry around or possess is called human capital. Lastly, one needs to remember what we call the knowledge that resides with the organization (it’s called structural capital). The final answer for the multiple choice question above can be found on page 8 in your text. |