Here are a few questions. Remember, these are genuine test bank questions that were written by Steven and me. If these exact questions don’t show up on a test, then one that are written in a similar style definitely will

Although forcing is one of the five interpersonal styles of conflict management, it should never actually be used to manage conflict. Is this statement true or false?

In the first question you'll find what I call an absolute. That is, the word 'never' is used in the statement. By now you should realize there are very few absolutes of any kind in OB; much less blanket prohibition. The operative words in OB are often, 'it depends.' So, in this case, there are certainly situations where forcing is entirely appropriate. Oh, by the way, the answer is false.

Negotiators implicitly or explicitly consider three bargaining positions including:

The second question tests your knowledge of the bargaining zone model, and the points along the continuum. The responses were carefully selected to help differentiate between the A students and the others. The answer is 'E.'