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ABC's of Relationship Selling, 7/e
Charles M. Futrell, Texas A&M University
Service and Follow-up for Customer

True/False Quiz



1

Providing service after the sale to customers depends on the type of product you represent.
A)True
B)False
2

Customer service refers to the activities and programs provided by the seller to make the relationship satisfying for the customer.
A)True
B)False
3

Transaction selling is where the seller works continually to improve the customer's operations, sales, and profits.
A)True
B)False
4

The creation of customer loyalty and retention is called partnering.
A)True
B)False
5

In order to improve customer service, the salesperson should check the customer's merchandise to make sure that it is not old, out-of-date, or unsalable.
A)True
B)False




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