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ABC's of Relationship Selling, 7/e
Charles M. Futrell, Texas A&M University
Service and Follow-up for Customer

Web Links

Web Pages of Interest
http://www.tsha.utexas.edu/handbook/online/articles/view/BB/dobkh.html
(http://www.tsha.utexas.edu/handbook/online/articles/view/BB/dobkh.html)

Web material on BJ Hughes – list of items to become a customer oriented company
www.bbbjewelers.com
(http://www.bbbjewelers.com)

Web page for Bailey Banks and Biddle featured in discussion on turning follow-up and service into a sale
http://www.nationalpost.com/features/50best/livingston.html
(http://www.nationalpost.com/features/50best/livingston.html)

Article on how Livingston International focuses on customer satisfaction)




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