Going to the doctor's office can be an emotional and sometimes even a frightening event for many people. The office staff can do much to make the entry into the medical environment easier and less intimidating.

This chapter describes the patient reception area. As you look at the reception area and patient bathrooms through the eyes of patient needs, you begin to see ways to make the rooms both inviting and functional. Additionally, you will learn about the special needs of disabled patients. Well-planned and pleasant surroundings can do much to set the stage for a successful interaction between the patient and the doctor and other medical staff.