The patient reception area is where patients are received before they are seen by the physician. The area's appearance creates an immediate and lasting impression on patients. Patients may notice elements such as temperature, lighting, decor, and cleanliness, all of which influence their perception of the practice.

Offices with well-planned, pleasant reception areas provide a comfortable experience for waiting patients. Important elements include easy access from the outside, safety measures that meet federal requirements, and appropriate furnishings, reading material, and other entertainment to make the wait as enjoyable as possible. Special accommodations for patients who are young, elderly, differently abled, and from diverse cultural backgrounds help create a welcoming environment.