Each chapter closes with Critical Thinking Questions (listed below) as a review of chapter material that focuses on the role of the medical assistant.

1. What special difficulties might patients in wheelchairs have in a small, overcrowded reception area?

2. Who is responsible if a patient or family member or friend is hurt in the reception area or bathroom? What could be the possible consequences?

3. What would be the best design for a pediatric reception area and bathroom? Describe it.