Fill in the Blank

Match the following


1				_____ is the interpersonal exchange of information and understanding.


2				_____ is the process in which receivers create their own meaning.


3				Interference with the transmission and understanding of a message is called _____.


4				Any individual attribute that hinders communication is considered a _____.


5				The study of words is called _____.


6				Language or terminology that is specific to a particular profession, group, or company is called _____.


7				_____ is the capacity of a communication medium to convey information and promote understanding.


8				An _____ of communication is expressive and self-enhancing, but does not take advantage of others.


9				An _____ of communication is expressive and self-enhancing, but takes unfair advantage of others.


10				Timid and self-denying behaviour is known as a _____ style.


11				Messages sent or received through means other than spoken words are considered _____.


12				_____ is actively decoding and interpreting verbal messages.


13				An _____ does not follow the chain of command or legitimate organizational structure.


14				The _____ is an unofficial communication system that follows no chain of authority or formal structure.


15				Those who consistently pass along grapevine information to others are known as _____.


16				_____ are those who use the grapevine to enhance their power and status.


17				Shifting work generally performed from the office to home or some other convenient location using advanced communication technologies is known as _____.

Answer choices for questions 1 through 17

A)	Media richness
B)	jargon
C)	liaison individuals
D)	semantics
E)	personal barrier
F)	aggressive style
G)	Communication
H)	noise
I)	Telecommuting/teleworking
J)	Informal communication channel
K)	Organizational moles
L)	Listening
M)	grapevine
N)	Perceptual model of communication
O)	non-verbal communication
P)	non-assertive
Q)	assertive style