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| 1 | |
The Canadian Human Rights Act prohibits discrimination on all of the following grounds EXCEPT: |
| | A) | race or colour |
| | B) | religion or creed |
| | C) | physical or mental disability |
| | D) | these are all prohibited grounds |
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| 2 | |
A job analysis can be done by all of the following EXCEPT: |
| | A) | observing current employees. |
| | B) | giving a questionnaire to current employees. |
| | C) | searching on the Internet. |
| | D) | all of the choices are typical methods. |
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| 3 | |
The reasons why managers outsource include:
I. allows company to focus on what it does best.
II. decreases need for quality control.
III. cost savings from lower paid workers.
IV. cost savings as do not need to pay for benefits and training. |
| | A) | I, II, III |
| | B) | I, II, III, IV |
| | C) | III and IV |
| | D) | I, III, IV |
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| 4 | |
The first component of an HRM system is: |
| | A) | training and development. |
| | B) | performance appraisal. |
| | C) | job analysis. |
| | D) | recruitment and selection. |
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| 5 | |
The five components of HRM each influence the others. The kinds of people that the organization attracts and hires through recruitment and selection, for example, affects which of the following?
I. The appropriate levels of pay and benefits.
II. The training and development that are necessary.
III. The way performance is appraised. |
| | A) | I and II |
| | B) | I and III |
| | C) | I, II, III |
| | D) | II and III |
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| 6 | |
External recruiting can be conducted by means of all of the following EXCEPT: |
| | A) | advertising in newspapers and magazines. |
| | B) | posting notices on the Internet. |
| | C) | posting notices on a company's intranet. |
| | D) | participating in career fairs at colleges and universities. |
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| 7 | |
When a manager asks the same interview questions to several candidates for a job opening, this is known as: |
| | A) | an unstructured interview. |
| | B) | a structured interview. |
| | C) | a situational interview. |
| | D) | a consistent interview. |
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| 8 | |
Interview questions that present interviewees with a scenario they're likely to encounter on the job are called ___________. |
| | A) | situational interview questions |
| | B) | contingency questions |
| | C) | scenario tests |
| | D) | performance tests |
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| 9 | |
All of the following are selection tools EXCEPT: |
| | A) | references. |
| | B) | interviews. |
| | C) | personality tests. |
| | D) | career fairs at colleges and universities. |
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| 10 | |
Determining which workers need training and what type of skills or knowledge they need to acquire is known as: |
| | A) | needs assessment. |
| | B) | performance appraisal. |
| | C) | classroom instruction. |
| | D) | succession planning. |
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| 11 | |
A performance appraisal serves: |
| | A) | as a type of control system. |
| | B) | a developmental purpose. |
| | C) | as a means of discipline. |
| | D) | both as a type of control system and a developmental purpose. |
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| 12 | |
A performance appraisal gives managers important information on which to base decisions about all of the following EXCEPT: |
| | A) | pay raises and bonuses. |
| | B) | future work force needs. |
| | C) | which workers need training and development. |
| | D) | promotions and job moves |
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| 13 | |
Problems with appraisals by others include all of the following EXCEPT: |
| | A) | subordinates may inflate self-appraisals. |
| | B) | managers may fear taking needed but unpopular actions. |
| | C) | subordinates may coach peers to give a manager a positive evaluation. |
| | D) | peers may be reluctant to provide an accurate but negative appraisal of someone they like. |
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| 14 | |
In the process of performance feedback: |
| | A) | managers share performance information with their subordinates. |
| | B) | managers give subordinates an opportunity to reflect on their own performance. |
| | C) | managers develop, with the subordinates, plans for the future. |
| | D) | all of these occur. |
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| 15 | |
Which of the following is not a guideline for giving effective feedback? |
| | A) | Provide feedback twice a year in a formal appraisal. |
| | B) | Focus on behaviours that are correctable. |
| | C) | Focus on areas of excellence as well as those needing improvements. |
| | D) | Agree to a timetable for performance improvements. |
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| 16 | |
When employees decide which benefits will apply to them, this is called: |
| | A) | labour relations. |
| | B) | internal recruiting. |
| | C) | 360-degree reward. |
| | D) | a cafeteria-style benefit plan. |
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| 17 | |
Employees might wish to have a union represent them for all but which of the following reasons? |
| | A) | They feel managers are treating them with respect. |
| | B) | To improve wages and working conditions. |
| | C) | To enhance job security or work safety. |
| | D) | Because they find it difficult to communicate their dissatisfaction to management. |
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