Matching Quiz

Match the following terms and definitions


1				The sharing of information between two or more individuals or groups to reach a common understanding.


2				The person or group wishing to share information.


3				The information that a sender wants to share.


4				Translating a message into understandable symbols or language.


5				Anything that hampers any stage of the communication process.


6				The person or group for which a message is intended.


7				The pathway through which an encoded message is transmitted to a receiver.


8				Interpreting and trying to make sense of a message.


9				The encoding of messages into words, either written or spoken.


10				The encoding of messages by means of facial expressions, body language, and styles of dressing.


11				The process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.


12				The amount of information that a communication medium can carry and the extent to which the medium enables sender and receiver to reach a common understanding.


13				A face-to-face communication technique in which a manager walks around a work area and talks informally with employees about issues and concerns.


14				A superabundance of information that increases the likelihood that important information is ignored or overlooked and tangential information receives attention.


15				The exchange of information through a group or network of interlinked computers.


16				Software that tells computer hardware how to run.


17				Software designed for a specific task or use.


18				Behaviour performed by a machine that would be called intelligent if performed by a human being.


19				Specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves.


20				Withholding part of a message out of the mistaken belief that the receiver does not need or will not want the information.


21				Changes in the meaning of a message as the message passes through a series of senders and receivers.


22				An informal communication network among people in organizations.


23				Unofficial pieces of information of interest to organizational members but with no identifiable source.


24				The discord that arises when the goals, interests, or values of different individuals or groups are incompatible and those individuals or groups block or thwart each other’s attempts to achieve their objectives.


25				A method of conflict resolution in which the parties in conflict consider various alternative ways to allocate resources to each other in order to come up with a solution acceptable to them all.


26				Adversarial negotiation in which the parties in conflict compete to win the most resources while conceding as little as possible.


27				Cooperative negotiation in which the parties in conflict work together to achieve a resolution that is good for them all.

Answer choices for questions 1 through 27

A)	noise
B)	nonverbal communication
C)	artificial intelligence
D)	organizational conflict
E)	message
F)	receiver
G)	management by wandering around (MBWA)
H)	grapevine
I)	filtering
J)	communication
K)	information richness
L)	information overload
M)	applications software
N)	information distortion
O)	negotiation
P)	distributive negotiation
Q)	integrative bargaining
R)	jargon
S)	medium
T)	encoding
U)	decoding
V)	networking
W)	verbal communication
X)	perception
Y)	sender
Z)	operating system software
AA)	rumours

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