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Multiple Choice Quiz
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1
Which of the following is not considered a form of nonverbal communication?
A)Jargon
B)Posture
C)Style of dress
D)Frowning
2
Which of the following statements is FALSE?
A)Even electronic communication such as automated messages is a human endeavor.
B)Advances in technology allow electronic communication to effectively replace face-to-face communication.
C)Communication has not taken place unless a common understanding is reached.
D)Effective communication is necessary for an organization to gain a competitive advantage.
3
All of the following should be considered when choosing a communication medium EXCEPT:
A)level of information richness.
B)time needed for communication.
C)need for a paper trail or electronic trail.
D)the cost of the medium.
4
A written memo represents which form of communication?
A)Spoken communication electronically transmitted
B)Face-to-face communication
C)Personally addressed written communication
D)Impersonal written communication
5
Impersonal written communication is appropriate for all of the following EXCEPT:
A)rules, regulations and policies.
B)messages that are important or likely to be misunderstood.
C)messages that need to reach a large number of receivers.
D)instructions on how to use machinery.
6
Regarding e-mail, all of the following are good practices EXCEPT:
A)paying attention to spelling, format and punctuation.
B)keeping messages short and not rambling.
C)emphasizing key phrases with capital letters..
D)ensuring there is a clear policy communicated about appropriate uses of e-mail.
7
When the meaning of a message changes as the message is communicated to different managers within the organization, this is called:
A)information distortion.
B)information richness.
C)filtering.
D)jargon.
8
When a manager attempts to understand what a subordinate is saying and tries to interpret what the subordinate is saying in terms of the subordinate's perspective, instead of his own perspective, this is called:
A)information distortion.
B)empathy.
C)information richness.
D)filtering.
9
All of the following are behaviours of active listeners EXCEPT:
A)making eye contact.
B)asking questions.
C)interrupting the speaker.
D)paraphrasing.
10
The reasons why organizational conflict arises include all but which of these:
A)Incompatible evaluation systems
B)Consistent reward systems
C)Scarce resources
D)Status inconsistencies
11
The behaviours for handling conflict vary along which two dimensions?
A)interests and demands
B)one's own interests and the other party's interests
C)cooperativeness and aggressiveness
D)cooperativeness and assertiveness
12
An organization is more likely to achieve its goals when conflict is settled by:
A)accommodating.
B)compromising.
C)collaborating.
D)either compromising or collaborating.
13
Strategies for resolving conflicts that are focused on individuals include all but which of the following?
A)Increasing people's awareness of the source of conflict
B)Practicing job rotation or temporary assignments
C)Changing the organizational structure or culture
D)Using permanent transfers or dismissals
14
Altering the source of the conflict can sometimes effectively resolve the conflict arising from all of the following EXCEPT:
A)overlapping authority.
B)incompatible goals.
C)incompatible evaluation systems.
D)status inconsistency.
15
Which of the following is usually focused on a win-win solution?
A)distributive negotiation
B)collective bargaining
C)integrative bargaining
D)cooperative bargaining
16
Strategies for effective negotiation include all but which of these?
A)Focus on demands, not interests.
B)Focus on the problem, not the people.
C)Emphasize the big picture goals.
D)Focus on what is fair.





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