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True or False Quiz
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1
Managers tend to have more control over nonverbal communication than over verbal communication.
A)TRUE
B)FALSE
2
Face-to-face communication is the best medium for managers to use in almost all situations.
A)TRUE
B)FALSE
3
Impersonal written communication can be communicated electronically in both its delivery and its retrieval.
A)TRUE
B)FALSE
4
Jargon should always be used when communicating with an outside supplier.
A)TRUE
B)FALSE
5
Filtering can occur at the vertical levels of the organization, but not at its horizontal levels.
A)TRUE
B)FALSE
6
Organizational conflict is usually centered on competing interests among stakeholders.
A)TRUE
B)FALSE
7
Conflict in organizations is inevitable.
A)TRUE
B)FALSE
8
Whenever possible, conflict should be handled by compromising or accommodating.
A)TRUE
B)FALSE
9
Managers should try to eliminate all sources of conflict within the organization.
A)TRUE
B)FALSE
10
Managers can sometimes resolve conflict by changing the structure of the organization.
A)TRUE
B)FALSE
11
Conflict can signal the need for a change in the organization's culture.
A)TRUE
B)FALSE
12
Job rotation and temporary assignments increase conflict in an organization.
A)TRUE
B)FALSE
13
A manager should focus on the issues of conflict, and not the personalities of the managers who are in conflict.
A)TRUE
B)FALSE
14
Interests refer to what a manager wants, while demands refer to why the manager wants certain things.
A)TRUE
B)FALSE
15
Distributive negotiation usually leads to a more effective solution than does integrative bargaining.
A)TRUE
B)FALSE





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