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| 1 | |
Entrepreneurship ends once a new company is founded. |
| | A) | True. |
| | B) | False. It carries on by many others inside a company, now called intrapreneurs. |
| | C) | False. Entrepreneurship ends once a company is sold to another owner, or to stockholders. |
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| 2 | |
Creativity is what ensures new products such as iPads get to market. |
| | A) | True. |
| | B) | False. Many ideas are created but never get to market. The process of innovation is needed to implement the ideas. |
| | C) | False. New products are created by a rigorous development process. Creativity applies to things such as art and music. |
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| 3 | |
The invisible level of culture includes which of the following:
I. artifacts
II. values
III. beliefs
IV. assumptions |
| | A) | I, II and III |
| | B) | II, III and IV |
| | C) | I, II, III and IV |
| | D) | III and IV |
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| 4 | |
An office Christmas party is an example of a rite of: |
| | A) | passage |
| | B) | enhancement |
| | C) | enrichment |
| | D) | integration |
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| 5 | |
An accounting firm uses a rigorous training program to provide new recruits with the knowledge they need to perform well. This type of program is known as a: |
| | A) | rite of integration |
| | B) | rite of passage |
| | C) | rite of enhancement |
| | D) | concurrent control mechanism |
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| 6 | |
When a large company holds a cookout in its headquarters parking lot, this is an example of: |
| | A) | stories and language. |
| | B) | a rite of passage. |
| | C) | a rite of integration. |
| | D) | a rite of enhancement. |
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| 7 | |
Organization culture is transmitted to organizational members through all of the following EXCEPT: |
| | A) | ceremonies and rites. |
| | B) | socialization programs. |
| | C) | values of the individual employees. |
| | D) | stories and language. |
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| 8 | |
The movement of an organization away from its present state towards some desired future state is termed: |
| | A) | organizational change |
| | B) | organizational development |
| | C) | organizational movement |
| | D) | re-engineering |
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| 9 | |
In trying to find a "gap" between an organization's desired performance and its actual performance, a manager could study: |
| | A) | rising costs of production. |
| | B) | decreasing sales trends. |
| | C) | the failure of managers to stay within their budgets. |
| | D) | all of these. |
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| 10 | |
When attempting to study the impact of a change on the organization's performance, a manager could study: |
| | A) | market share. |
| | B) | profits. |
| | C) | whether or not managers have achieved their goals. |
| | D) | all of these. |
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| 11 | |
All of the following are steps managers take to manage change effectively EXCEPT: |
| | A) | identify the ideal performance. |
| | B) | decide on the change to make. |
| | C) | take steps to implement the change and reduce resistance. |
| | D) | evaluate performance improvements. |
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| 12 | |
Some obstacles to change can be overcome by: |
| | A) | limiting the amount of communication regarding the nature of the change. |
| | B) | inviting employees to participate in the planning for change. |
| | C) | removing power from those who resist the change. |
| | D) | emphasizing specific, short term goals. |
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| 13 | |
Which of the following is not true about bottom-up change? |
| | A) | Top managers consult with middle and first-line managers about the need for change. |
| | B) | It is more gradual than top-down change because there is more consultation. |
| | C) | It can reduce resistance to change. |
| | D) | It increases uncertainty due to the many viewpoints involved. |
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| 14 | |
All of the following are steps in the change process identified by Lewin EXCEPT: |
| | A) | evaluating the status quo. |
| | B) | unfreezing the status quo. |
| | C) | re-freezing the new change. |
| | D) | moving to a new state. |
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| 15 | |
All of the following are effective ways to reduce resistance to change EXCEPT: |
| | A) | promising new rewards and benefits. |
| | B) | providing training in new technology. |
| | C) | threatening to fire those who do not change. |
| | D) | encouraging employees to talk about the problems they are experiencing. |
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| 16 | |
Which of the following hinders movement toward a new state? |
| | A) | Restraining forces |
| | B) | Driving forces |
| | C) | The Status Quo |
| | D) | Equilibrium forces |
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| 17 | |
All of the following can be used to encourage change in a unionized environment EXCEPT: |
| | A) | alternative resolution processes for day-to-day issues. |
| | B) | jointly administered education about the change. |
| | C) | giving union members the opportunity to be involved in setting the mission. |
| | D) | maintaining an atmosphere of indulgence and limiting the scope of bargaining. |
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