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Comparative report
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is a report that shows two or more sets of similar information in an attempt to illustrate a relationship.
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Culture
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is the collective personality of a nation or society that encompasses language, traditions, currency, religion, history, music, and acceptable behavior. Consider these differences.
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Customer-integrated system (CIS)
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is an extension of a transaction processing system that places technology in the hands of an organization's customers and allows them to process their own transactions.
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Decentralized computing
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is the placement of technology in the hands of those people in an organization who need it in order to do their jobs effectively and efficiently.
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Downward flow of information
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consists of the strategies, goals, and directives that originate at one level and are passed to lower levels.
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Electronic bulletin board
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is a shared message space where you can post inquiries, schedules for events, and participate in discussion threads and chat rooms.
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Electronic meeting software
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lets a team have a "virtual" meeting.
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Exception report
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is a report that shows only a subset of available information based on some selection criteria.
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Executive information system (EIS)
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is a highly interactive MIS that helps managers solve problems and take advantage of opportunities.
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External information
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on the other hand, describes the environment surrounding an organization.
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Extranet
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is an extension of an intranet that allows other organizations and people access to information and applications software on an internal intranet.
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Group document database
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is a powerful storage facility for organizing and managing all documents related to specific teams.
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Group scheduling software
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provides facilities for maintaining the day-to-day electronic calendars of team members.
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Groupware
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is the popular term for the software component that supports team efforts.
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Horizontal flow of information
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refers to information that passes among various departments.
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Information granularity
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refers to the level of detail the information contains.
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Internal information
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describes specific operational aspects of an organization.
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Intranet
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is an internal organizational Internet that is guarded against outside access by a special security mechanism.
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Management information system (MIS)
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is a system that provides periodic and predetermined reports that summarize information.
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Objective information
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quantifiably describes something that is known.
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Operational management
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is the level of management which manages and directs the day-to-day operations and implementation of the goals and strategies.
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Periodic report
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is a report that is produced at a predetermined time interval - daily, weekly, monthly, yearly, and so on.
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Shared information
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is a concept that simply states that employees should have access to whatever information they need.
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Strategic management
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is the level of management which provides an organization with overall direction and guidance.
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Subjective information
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attempts to describe something that is currently unknown.
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Summarized report
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is simply a report that aggregates information in some way.
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Tactical management
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is the level of management which develops the goals and strategies outlined by strategic management.
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Telecommuters
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are people who work outside the central office some of the time while connected to the central office through technology.
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Telecommuting
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is the use of various technologies (especially telecommunications technologies) to allow employees to work in a place other than a central location.
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Transaction processing system (TPS)
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is exactly what its name implies - a system that processes transactions that occur within an organization.
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Transnational firm
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produces and sells products and services in countries all over the world.
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Upward flow of information
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describes the current state of the organization based on its daily transactions (such as sales).
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Videoconferencing software
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allows a team to have a face-to-face meeting when members are geographically dispersed.
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Whiteboard software
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lets team members meet, view a presentation, and record electronic notes on a large board called a whiteboard.
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Workgroup support system (WSS)
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is a system that is designed to improve the performance of teams by supporting the sharing and flow of information.
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2002 McGraw-Hill Higher Education