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| 1 Discuss the importance of communication competence in organizational and workplace communication. |
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| 2 Recognize how communication differs between organizations oriented toward economic, political, integrative, and pattern-maintenance goals. |
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| 3 Describe three central features of modern organizations. |
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| 4 Identify and explain four behavioral characteristics of workplace communication competence. |
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| 5 Identify techniques for managing workplace conflict and providing effective customer service. |
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| 6 Discuss how aggressive communication and sexual harassment illustrate incompetent workplace communication. |