Read each question carefully and select the best answer.

1		________________ is the process of forming and maintaining structures through verbal and nonverbal communication.
			A)	Uncertainty reduction
			B)	Structuration
			C)	Networking
			D)	Emotional labor
2		The United States Department of Agriculture is an example of an organization with which type of functional goal?
			A)	economic production
			B)	political goals
			C)	pattern maintenance goals
			D)	integration goals
3		_________________ refers to how a given amount of work is divided among the available human resources.
			A)	Chain of command
			B)	Hierarchy
			C)	Bureaucracy
			D)	Division of labor
4		___________________ are small groups of employees who meet regularly on company time to recommend improvements to products and work procedures.
			A)	Quality circles
			B)	Self-managed work teams
			C)	Alternative organizations
			D)	Cooperatives
5		Paul was having a problem with one of his team members and felt it was important to talk with his supervisor about the situation rather than taking it directly to the owner of the company. Which type of communication is represented by this interaction between Paul and his supervisor?
			A)	structured
			B)	informal
			C)	formal
			D)	unofficial
6		A suggestion box designated for employee feedback to management best illustrates which type of communication network?
			A)	upward communication
			B)	downward communication
			C)	horizontal communication
			D)	informal communication
7		After her first day of work, Cheryl's co-workers asked her to go out to dinner with them so that they could quickly integrate her into their culture. Which of the following terms best describes this integration process that is at work in the above example?
			A)	organizational assimilation
			B)	organizational participation
			C)	organizational cohesiveness
			D)	organizational development
8		As a supervisor, Katie felt it was important to use communication behaviors that would help to foster a sense of psychological closeness between her and her employees. Which of the following terms best describes this perceived sense of psychological closeness that Katie is developing?
			A)	penetration
			B)	immediacy
			C)	diffusion
			D)	supportiveness
9		After talking through their positions on the restructuring of the organization for the first 20 minutes of the meeting, two opposing sides appeared to emerge. The members of both sides ultimately agreed that they would be willing to concede a portion of their perspective so that an agreement could be reached. Which type of conflict resolution strategy is being used in the above situation?
			A)	avoidance
			B)	competition
			C)	collaboration
			D)	compromise
10		"I will give you Friday night off if you will go out to dinner with me" is an example of what type of sexual harassment?
			A)	hostile work environment
			B)	reasonable woman standard
			C)	quid pro quo
			D)	verbal aggression