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Practice Problems
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1
"Culture" can be characterized as all of the following EXCEPT:
A)Learned.
B)Decorative.
C)Complex.
D)Dynamic.
2
Diversity in the workplace comes from all of the following sources EXCEPT:
A)Social class.
B)Sexual orientation.
C)Abilities.
D)Work schedule.
3
You ask an Aboriginal subordinate why his report is late. He avoids looking you in the eye when he answers, which leads you to assume he's not telling the truth. What does your assumption display?
A)Stereotyping.
B)Generalization.
C)Ethnocentrism.
D)Confirmation bias.
4
Although it is common practice for Canadian companies to quote a senior executive in a media release, the new Chinese public relations intern has just handed you a draft media release that doesn't quote anyone. Why might she have omitted a quote?
A)Because she was afraid to ask a senior executive for a quote.
B)To avoid giving undue credit to one individual.
C)Because she wasn't yet familiar enough with the company to know what the president would want to say.
D)To avoid the presumption of putting words in the mouth of a superior.
5
Business communication practices in North America that place the importance on the written words indicate that our culture
A)has low-context preferences.
B)has high-context preferences.
C)is polychronic.
D)is monochronic.
6
Which of the following is NOT a characteristic of communication in high-context cultures?
A)High reliance on nonverbal signs to communicate.
B)Regard agreements made in writing as binding.
C)Little importance given to the written word.
D)Preference for indirect communication.
7
You are in a meeting with an international executive at his office. A colleague comes in to talk to him during your appointment, and he accepts two phone calls. This probably means which of the following?
A)He thinks you are less important than the other callers.
B)He is disorganized.
C)His culture is low-context.
D)His culture is polychronic.
8
In Japan, the colour white is associated with
A)death.
B)good fortune.
C)a high standing in society.
D)danger.
9
What percentage of communication do experts claim is based on nonverbal signals?
A)50%
B)35%
C)93%
D)66%
10
Many Canadians tend to believe all of the following to be true in business EXCEPT:
A)Time is money.
B)Competition leads to disharmony.
C)Certain groups should not receive preferential treatment over others.
D)It is better to be clear, concise and direct.
11
According to Ray Birdwhistell's research, which gestures or body motions have the same meaning in all cultures?
A)A smile.
B)None.
C)Looking someone directly in the eye.
D)A "thumbs up" sign.
12
Conversational style refers to
A)the tone of voice used.
B)different ways of talking with superiors, peers and subordinates.
C)the way we show interest and politeness.
D)the way of dealing with casual vs. business topics.
13
Someone with a debating conversational style would likely interpret a question as
A)a challenge to the point the speaker is making.
B)a sign of interest.
C)a request for information.
D)an interruption.
14
When writing to an international reader, you should do all of the following EXCEPT:
A)Use the reader's native language if you have some knowledge of it.
B)Avoid contractions.
C)Address the reader by a title instead of by a first name.
D)Use specific action verbs.
15
Which sentence would be the best choice if you were writing to an international customer?
A)You'll get your first issue of the magazine in about two months.
B)You'll receive your first issue of the magazine within the next two months.
C)Your one-year subscription will start with the January issue of the magazine.
D)Your first deliverable will be the January issue of the magazine.





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