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Effective strategies for avoiding "mechanical" listening include all of the following EXCEPT:
A)Make a list of your questions in advance and listen for the answers during the conversation.
B)Learn a few facts about the speaker (family, background, education, etc.) in advance, so he or she will seem more like a specific person during the conversation, and less like a generic speaker.
C)At the end of the conversation, check your understanding with the speaker.
D)During or immediately after the conversation, write down the key points discussed.
Which of the following is NOT an active listening technique?
A)Paraphrase what you just heard.
B)Ask for more information or clarification.
C)Be quiet and allow the speaker to talk.
D)Identify the feelings you think you hear.
If people in a group do not seem willing to disagree, the group could be experiencing groupthink. Techniques to counteract groupthink include all of the following EXCEPT:
A)Stop worrying and recognize that your group's avoidance of conflict is an admirable.
B)Search for additional alternatives.
C)Protect everyone's right to disagree.
D)Test assumptions against those of a broader range of people.
Negative roles and actions that hurt the group's product and process include all of the following EXCEPT:
D)Solving interpersonal problems.
Effective groups balance three kinds of leadership, which parallel the three group dimensions. Which of the following is NOT one of the three types of leadership?
A)Informational leaders generate and evaluate ideas and text.
B)Interpersonal leaders monitor the group's process, check people's feelings, and resolve conflicts.
C)Procedural leaders set the agenda, make sure that everyone knows what is due for the next meeting, communicate with absent members, and check that assignments are carried out.
D)Evaluating leaders compare the group's processes and products to established standards and goals.
Positive roles and actions that help the group achieve its task include all of the following EXCEPT:
A)Encouraging participation.
B)Relieving tensions.
C)Ignoring feelings.
D)Listening actively.
The standard agenda is a seven-step process for solving problems. Which of the following is NOT a step in this process?
A)Gather information.
B)Involve a senior manager.
C)Establish criteria.
D)Understand what the group has to deliver.
Suppose you were listening in on four student teams discussing the strategy for researching a project. You hear the following comments. Which would indicate the most successful team?
A)Team 1: "Sure, that approach is as good as any other. Let's agree on that."
B)Team 2: "I don't know where you've done research before, but that's not the way we do it at this school."
C)Team 3: "Yes, that's an idea. We could also approach the research this way."
D)Team 4: "That approach would take far too much time. We'd risk missing the deadline."
A study showed that successful student groups did all of the following EXCEPT:
A)Made decisions together.
B)Got the majority of group members to work actively on the project.
C)Socialized together frequently outside the project meetings.
D)Voiced disagreement and discussed alternatives.
During a meeting, Fabrizio explodes at the other members of the team: "You think my ideas are worth less just because English is not my first language. I have two advanced degrees in economics. I know more about the subject of this report we're writing than most of you do." Which response shows the most effective approach to resolving the conflict?
A)"Are you saying you feel we're prejudiced against you because of your English?"
B)"Your ideas just don't make sense to me, even if they were explained in perfect English."
C)"No one is questioning your education, Fabrizio."
D)"We're sorry. Could you try explaining that idea again?"
To reduce the number of conflicts in a group, do all of the following EXCEPT:
A)Determine which members of the group would make poor leaders and avoid giving them leadership tasks.
B)Make responsibilities and ground rules clear in the beginning.
C)Discuss problems as they arise.
D)Realize that group members are not responsible for each other's happiness.
When you're arranging a meeting that has more than one purpose (for example, brainstorming, sharing information and making a decision), you should
A)Schedule a separate meeting for each purpose.
B)Select the most important purpose and start the meeting with that. Move the other purposes down the agenda to a section called "If time permits."
C)Make each purpose explicit.
D)Ask the chair in advance how he or she would like to deal with the multiple purposes.
Planning the agenda is the foundation of a good meeting. A good agenda indicates all of the following EXCEPT:
A)Background information from past meetings.
B)Whether each item is presented for information, for discussion, or for a decision.
C)The amount of time allotted for each item.
D)The person who is sponsoring or introducing each item.
If different authors have prepared separate sections of a collaborative writing project, the best approach to blending their work into a uniform final document is to
A)Plan the organization, format and style before anyone begins to write.
B)Have everyone write the executive summary together, but have each different author take the lead for revising and finalizing his or her section.
C)It depends on whether the deadline or a uniform document is the most important priority.
D)Leave each author's section as it is, but make clear in the introduction that a different person worked on each section so all readers will know what to expect.
Group strategies for producing the best collaborative writing include all of the following EXCEPT:
A)Involving all group members in the process.
B)Having one clear leader.
C)Soothing hurt feelings within the group.
D)Viewing revisions positively.

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