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| 1 | |
During a team meeting, Angelina explodes. "You guys are spending far too much time dissecting unimportant details. We're never going to meet the deadline if we don't start focusing on what matters." Her team mates give the following responses to her outburst. Which response is NOT an active listening response? |
| | A) | "I feel really frustrated when you seem to be more interested in criticizing us than in helping us make progress." |
| | B) | "You're saying that you don't think we're spending our time productively." |
| | C) | "Why don't you make a list of what you think is important and we'll discuss those things when we meet next week?" |
| | D) | "It sounds like you're feeling overloaded." |
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| 2 | |
Listening requires paying attention to nonverbal cues and context. |
| | A) | True |
| | B) | False |
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| 3 | |
A team's success during the ___________ stage of its life determines whether the group remains simply a group or establishes its identity as a team. |
| | A) | Coordination. |
| | B) | Formalization. |
| | C) | Orientation. |
| | D) | Formation. |
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| 4 | |
Dot planning is |
| | A) | A method of planning where steps are discussed in the order that team members prefer, then later rearranged into chronological order for the project as a whole. |
| | B) | The opposite of whole planning. |
| | C) | A way to select members with diverse skills for a team, with the goal of making sure all of the "dots" (required skills) are covered. |
| | D) | A decision-making strategy, particularly for large groups. |
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| 5 | |
Successful student teams do all of the following EXCEPT |
| | A) | Allocate a larger share of the work to the most eager, most talented members. |
| | B) | Meet frequently and for substantial amounts of time. |
| | C) | Make decisions together. |
| | D) | Deal directly with conflict. |
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| 6 | |
Student teams produce better documents when they avoid disagreements over major issues such as content and document design. |
| | A) | True |
| | B) | False |
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| 7 | |
A constructive way to respond to criticism is to try to understand the real concern of the critic as opposed to the stated concern. |
| | A) | True |
| | B) | False |
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| 8 | |
Deciding on clear rules and responsibilities right at the beginning will help a team |
| | A) | Identify the best leader. |
| | B) | Get to work on the project more quickly. |
| | C) | Reduce conflict during the project. |
| | D) | Avoid groupthink. |
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| 9 | |
A new group has formed to research electronics competitors' products and write a report for the product development, marketing and sales teams. As the members get to know each other during their initial meeting, they discover that Luke, the best technical mind on the team, has been committed to an out-of-town trade show for two weeks of project's six-week duration. Johanna, the strongest writer, has a long-planned, deposit-paid Caribbean vacation booked during the last two weeks, just when they'll need results written up. And Anatol, the sales reps' super-trainer, confides that he's considering another job offer from one of the competitors they're supposed to research. The competitor wants him to start as soon as possible, with only the minimum two weeks' notice. The team's other members don't have the star quality in crucial skills that these three have. What should the team do about these scheduling problems? |
| | A) | Propose a postponement to the project sponsor. Ask about delaying the project for six weeks, until both Luke and Johanna will be back (omitting any mention of Anatol's confidential plans). |
| | B) | Find a creative solution that takes advantage of the time these three members are available. For instance, complete as much of the technical and sales research as possible before Luke and Anatol leave, and get Johanna started on the "background" section and a report outline. |
| | C) | Make a case for additional team members who can contribute Luke's technical knowledge and Johanna's writing skills while those two are away. Avoid divulging Anatol's confidential plans, but make the case for an additional sales trainer, too, on the basis of needing two people to do a proper job of investigating competitors' sales techniques. |
| | D) | Plan the project in the most logical order instead of shuffling different components around to fit members' schedules. A project carried out in the most effective order for its purpose and audience will be superior to a project carried out in haphazard order, even if some people with strong skills in particular areas won't be available when they're needed. |
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| 10 | |
Necessary meetings are most often held for one of the following purposes EXCEPT |
| | A) | To make a decision. |
| | B) | To have the regular weekly Monday morning meeting. |
| | C) | To motivate the participants. |
| | D) | To brainstorm ideas. |
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| 11 | |
If minutes are not taken for an informal meeting, at the very least the following should be recorded: |
| | A) | Attendees. |
| | B) | Action items. |
| | C) | Minutes should always be taken, even for informal meetings. |
| | D) | Decisions made and assignment of tasks. |
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| 12 | |
Soothing members' hurt feelings is a productive use of time and energy for a collaborative writing team. |
| | A) | True |
| | B) | False |
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| 13 | |
For a virtual team with members in several different locations, using a wiki (an online platform that lets contributors create and edit text) for collaboration has all of the following advantages EXCEPT |
| | A) | Promoting accountability and self-policing by team members. |
| | B) | Giving IT departments easy control of access and levels of permission for wiki users. |
| | C) | Promoting a sense of common purpose. |
| | D) | Speeding up the writing task by combining reading and editing. |
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