I. Emotions

1. Emotions (physiological, behavioural, psychological)
2. The Circumplex Model of Emotions
3. The Model of Emotions, Attitudes, and Behaviour

II. Managing Emotions at Work

1. Emotional Labour
2. Emotional Display Norms Across Cultures
3. Emotional Dissonance

III. Emotional Intelligence

1. Four (4) Hierarchical Levels

IV. Job Satisfaction

1. Work Behaviours and the Exit-Voice-Loyalty-Neglect (EVLN) Model
2. Job Satisfaction and Performance
3. Job Satisfaction and Customer Satisfaction
4. Job satisfaction and Business Ethics

V. Organizational Commitment

1. Organizational Commitment (Affective & Continuance)
2. Building Organizational Commitment (5 suggestions)

VI. Work-Related Stress

1. Stress – Distress - Eustress
2. General Adaptation Syndrome (4 stages)
3. Most Common Stressors (3)

VII. Individual Differences

1. Resilience & Workaholism

VIII. Managing Work-Related Stress (5 Strategies)