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Chapter Objectives
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After completing Chapter 12, you will be able to:

12.1 Explain the importance of the appointment book in maintaining the schedule in the medical office.

12.2 Identify common scheduling abbreviations.

12.3 Identify and describe different types of appointment scheduling systems.

12.4 Discuss ways to arrange appointments for patients.

12.5 Explain how to handle special scheduling situations.

12.6 Explain how to properly document no-shows and late patients.

12.7 Describe how to schedule appointments that are outside the medical office.

12.8 Discuss ways to keep an accurate and efficient physician schedule.







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