As a medical assistant, you need to know all aspects of how to create and utilize an appointment book. In this chapter you will learn to identify the different types of scheduling systems, how each is used, and which type of practice each system would work best in. You will also learn how to handle many types of scheduling situations within the office, including patient appointments, emergencies, pharmaceutical representatives, and the scheduling of outside appointments with other medical facilities. Legal aspects of the appointment book are discussed, and proper documentation is stressed. Additional topics include appointment cards, reminder mailings, reminder calls, and recall notices for patients.