Properly scheduling appointments in the medical office ensures a steady, efficient flow of patients. Setting up a matrix in the appointment book is the first step in scheduling appointments.

There are various appointment scheduling systems, including open-hours scheduling, wave scheduling, and cluster scheduling. Arranging appointments involves scheduling new and return patients and includes appointment reminder techniques. Special scheduling situations may occur, such as emergencies, referrals, and missed appointments. These situations may involve either patients or physicians. You may also be responsible for scheduling outside appointments for patients, as for testing or surgery.

Maintaining the physician's schedule includes such responsibilities as making travel arrangements and planning meetings. Meeting regularly with the physician helps ensure the smooth running of the office.