(See related pages)
After completing Chapter 4, you will be able to:
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4.1 Identify elements of the communication circle. |
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4.2 Give examples of positive and negative communication. |
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4.3 List ways to improve listening and interpersonal skills. |
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4.4 Explain the difference between assertiveness and aggressiveness. |
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4.5 Give examples of effective communication strategies with patients in special circumstances. |
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4.6 Discuss ways to establish positive communication with coworkers and superiors. |
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4.7 Explain how stress relates to communication and identify strategies to reduce stress. |
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4.8 Describe how the office policy and procedures manual is used as a communication tool in the medical office. |