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True or False
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1

Passive listening involves two-way communication.
A)True
B)False
2

It is better to dismiss the emotions of children than to recognize and accept their fear and anxiety.
A)True
B)False
3

Tell a child that a procedure will not hurt even if it will.
A)True
B)False
4

A child's anxiety can be calmed by offering the child a glass of water.
A)True
B)False
5

In general, in the medical setting, a touch on the shoulder, forearm, or back of the hand is acceptable to express interest or concern.
A)True
B)False
6

Open posture is a form of negative communication.
A)True
B)False
7

Aggressive individuals take others' feelings, needs, thoughts, ideas, and opinions into consideration before they speak.
A)True
B)False
8

Genuineness is caring for patients on an individual basis, giving them the attention and respect they deserve.
A)True
B)False
9

Anxiety may interfere with the communication process.
A)True
B)False
10

Many communication problems with coworkers are the result of nonverbal communication.
A)True
B)False





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