Each chapter closes with Critical Thinking Questions (listed below) as a review of chapter material that focuses on the role of the medical assistant.

1. You are with a patient who is anxious about having her blood drawn. What specific steps would you take to address her anxiety, and what would you say to her at each step to prepare her for the procedure?

2. You would like to learn more about the financial aspect of the facility you are working in. Your office manager always appears to be busy, and you are uncomfortable approaching her with this idea. How would you communicate with her your willingness to learn another aspect of the office?

3. You notice that you have not been feeling well lately, and you suspect that it is job-related stress. What kinds of activities can you take part in to help reduce stress and prevent job burnout?