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Chapter Objectives
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After completing Chapter 7, you will be able to:

7.1 List the supplies necessary for creating and mailing professional-looking correspondence.

7.2 Identify the types of correspondence used in medical office communications.

7.3 Describe the parts of a letter and the different letter and punctuation styles.

7.4 Compose a business letter.

7.5 Explain the tasks involved in editing and proofreading.

7.6 Describe the process of handling incoming and outgoing mail.

7.7 Compare and contrast the services provided by the U.S. Postal Service and other delivery services.







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