Communication skills are important in every profession. Written materials are tangible demonstrations of an office staff's ability to communicate and conduct business.

Others often evaluate the entire medical practice by the work of one employee. When a letter, form, or document is carelessly prepared and sent into the community, the physician may be judged as “careless.” However, when a letter or general business correspondence is constructed in a neat, concise, and well-organized fashion, the physician is often judged to be organized and competent. The skill demonstrated in the creation of a simple business letter reflects on the medical skills of the physician and the practice. Professional image is conveyed in written correspondence.

Because written documents also serve as legal records, all documents must be prepared with great care and attention to detail. The administrative role of the medical assistant includes the creation of documents that are consistently accurate and clear.

In this chapter you will learn how to write effectively. You will develop skills in composing a business letter. You will learn different styles and formats of writing and will learn how to professionally manage all forms of correspondence commonly used in an ambulatory care setting.