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True or False
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1

It is not necessary to use the same quality of envelope and paper when preparing office correspondence.
A)True
B)False
2

To soften the impact of negative news, use the passive voice.
A)True
B)False
3

UPS packages are not automatically insured against theft or damage.
A)True
B)False
4

Racial, religious, and political designations should not be capitalized when writing a letter.
A)True
B)False
5

Dr. John Smith, MD, is an example of how a name should appear on the inside address of a business letter.
A)True
B)False
6

Federal Express and Airborne Express are examples of quick delivery services.
A)True
B)False
7

A letter is a very different form of communication than holding a conversation in person.
A)True
B)False
8

Express Mail is delivered 365 days a year.
A)True
B)False
9

If a piece of registered or certified mail does not reach its destination, the post office can trace it.
A)True
B)False
10

The first step in preparing professional-looking correspondence is choosing the right supplies.
A)True
B)False





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