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| 1 | |
Vision statements are less specific than strategic objectives. |
| | A) | True |
| | B) | False |
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| 2 | |
Primary activities do not contribute to the physical creation of a product or service, its sale and transfer to the buyer, and its service after the sale. |
| | A) | True |
| | B) | False |
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| 3 | |
The value chain concept cannot be applied to services. |
| | A) | True |
| | B) | False |
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| 4 | |
To make financial analysis more meaningful historical comparisons, comparison with industry norms, and comparisons with key competitors should be used. |
| | A) | True |
| | B) | False |
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| 5 | |
A primary detriment of the "balanced scorecard" is that it fails to complement financial indicators with operational measures of customer satisfaction, internal processes, and the organization's innovation and learning activities. |
| | A) | True |
| | B) | False |
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| 6 | |
What is the hierarchy of organizational goals (least specific to most specific)? |
| | A) | vision statements, strategic objectives, mission statements |
| | B) | vision statements, mission statements, strategic objectives |
| | C) | mission statements, vision statements, strategic objectives |
| | D) | strategic objectives, mission statements, vision statements |
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| 7 | |
What do effective vision statements include? |
| | A) | measures |
| | B) | specific plans |
| | C) | massive inspiration |
| | D) | All of the above are included in effective vision statements. |
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| 8 | |
__________ includes all activities associated with transforming inputs into the final product form. |
| | A) | Just-in-time inventory management |
| | B) | Operations |
| | C) | Inbound logistics |
| | D) | Outbound logistics |
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| 9 | |
Which of the following statements about value-chain activities in a service environment are true? |
| | A) | A service environment does not have value-chain activities. |
| | B) | The value-adding process is configured in the same way regardless of the type of service a business is engaged in. |
| | C) | The value chain's primary activities of a manufacturing organization are exactly the same as those of a service organization. |
| | D) | Services use the value chain in providing a mass produced solution. |
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| 10 | |
The price-earnings ratio is which of the following type of financial ratios? |
| | A) | liquidity ratio |
| | B) | financial leverage ratio |
| | C) | turnover ratio |
| | D) | market value ratio |
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| 11 | |
From which perspective does the balanced scorecard enable managers to consider their business? |
| | A) | customer perspective |
| | B) | internal perspective |
| | C) | innovation and learning perspective |
| | D) | all of the above |
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